Privacy Policy
The Privacy Policy was updated on
November 17, 2023
Why should you read this?
You should read this policy carefully because it is a legal document that governs your use of VOLA. We have made this contract easy for you to read, free of legal jargon. Plus, we care about your privacy and pledge to practice what we say in this policy.
What does this privacy policy cover?
This policy covers how Vola. treats personal information that Vola collects and receives. This policy does not apply to the practices of companies that Vola does not own or control (such as Apple, Inc., the Apple iTunes Store, or Facebook) or to people that Vola does not employ or manage.
Personally-Identifiable Information
Personally-Identifiable Information (PII) is data that could potentially identify a specific individual.
Depending on the services you choose, we may collect your PII from a third party that helps us verify your identity and bank account details, including, but not limited to, a copy of your government-issued photo ID or a bank statement. We may also obtain information about you from the financial institution providing your bank account.
| DOWNLOADING VOLA | ACCOUNT CREATED | CASH ADVANCES APPLICATION | FACEBOOK LOGIN | |
|---|---|---|---|---|
| Name | ☒ | ☒ | ☒ | ☐ |
| Address | ☐ | ☒ | ☐ | ☐ |
| Age | ☐ | ☒ | ☐ | ☐ |
| Birth Date | ☐ | ☒ | ☐ | ☐ |
| Phone Number | ☐ | ☒ | ☐ | ☐ |
| SSN | ☐ | ☒ | ☐ | ☐ |
| ☐ | ☒ | ☐ | ☐ | |
| GPA | ☐ | ☒ | ☐ | ☐ |
| SCHOOL | ☐ | ☒ | ☐ | ☐ |
| Geo-Location | ☐ | ☐ | ☐ | ☐ |
| Account Number | ☐ | ☒ | ☐ | ☐ |
| Credit Score | ☐ | ☐ | ☐ | ☐ |
Non-Personally Identifiable Information
Non-PII is information which cannot be used on its own to identify you. We will collect non-personal information from you but will not facilitate the merging of personal information with non-personal information unless we have given you notice and obtained your clear consent (e.g., opt-in).
The following table shows the type of non-personally identifiable information we collect on the following events specified:
| DOWNLOADING VOLA | ACCOUNT CREATED | CASH ADVANCES APPLICATION | FACEBOOK LOGIN | |
|---|---|---|---|---|
| Geo-Location | ☐ | ☐ | ☐ | ☐ |
| Browser Type | ☐ | ☐ | ☐ | ☐ |
| Device Type | ☒ | ☐ | ☐ | ☐ |
| Language Preference | ☒ | ☐ | ☐ | ☐ |
| Screen Size | ☒ | ☐ | ☐ | ☐ |
| Date and Time of Visits | ☐ | ☐ | ☒ | ☐ |
Sharing Information with Third Parties
We don’t share or sell your information for commercial purposes. However, all financial companies need to share customers’ personal information to run their everyday business.
In order to most effectively serve you, we use services from established third party payment providers (such as with PLAID TECHNOLOGIES INC, Lithic Inc, Patriot Bank, N.A) to handle credit card transactions and order fulfillment. These companies receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
You can access more information regarding the use of data by Patriot Bank, N.A directly on their website through this address.
The following table lists the reasons for which we choose to share and whether you can limit this sharing:
| Reasons We Share | Does Vola. share? | Can you limit this sharing? |
|---|---|---|
| For our everyday business purpose (such as to process your transactions, maintain accounts, maintain our computer system, or report to credit bureaus) | Yes | No |
| For our marketing purpose (to offer our products and services to you) | Yes | No |
| For our marketing purpose (to offer our products and services to you) | Yes | No |
| For joint marketing with other financial companies | No | We don’t share |
| For affiliates’ everyday business purpose (information about your transactions and experiences) | Yes | No |
| For affiliates to market to you | No | We don’t share |
| For non-affiliates to market to you | No | We don’t share |
Your Rights under Federal Law
Federal law gives you the right to limit our sharing of your personal information with nonaffiliates, which we do not currently do. Should we change our practice, we will change this privacy policy, give you notice, and offer ways for you to opt-out the sharing.
Opting-out of Advertising
Vola Finance utilizes user data for interest-based advertising purposes (i.e., displaying ads and ad retargeting). Specifically, Vola uses services like Meta Ads, Google Ads, and TikTok Ads to enhance user experience by tailoring ads to a user’s interests and behaviors. However, you may choose to opt-out of this tracking by visiting the following pages:
To opt-out of Meta and Google Ads ads tracking, click on this link and follow the instructions:
1.https://optout.aboutads.info/?c=2&lang=EN
To opt-out of TikTok Ads tracking, follow these steps:
1. From your profile page, go into the hamburger menu in the top-right corner.
2. Click “Settings and Privacy”.
3. Under “Content & Display,” click “Ads”
4. Under “Manage your off-TikTok data,” toggle off “Using Off-TikTok activity for ad targeting”.
Confidentiality and Security
Vola has physical, electronic and procedural safeguards to protect personal information about you.
No internet or e-mail transmission is ever fully secure or error free. Vola encourages users to use SSH and SCP (secure Telnet and FTP) programs in order to better safeguard your personal information.
Vola is not responsible for any disclosure or “leak” of your personal and nonpersonal information should any of measures by providers of mobile telephone services (Apple iPhone, Apple iOS, and Sprint, AT&T, and Verizon) fail to work for any reason.
Your Choices as a User
Once your VOLA member account profile has been created, you can review and revise that information by visiting your settings page on the application.
You may terminate your account with us at any time by submitting a request to hello@volafinance.com. Please note that we may retain your personal data and other information beyond the end of your relationship with us in accordance with our internal record-keeping policies and with applicable law, including to comply with legal reporting obligations.
Notice for Minors
Persons under the age of 17 may not use VOLA in any way. We do not knowingly collect information from users below the age of 17. If we learn that we have collected the personal information of a child under 17 we will take steps to delete the information as soon as possible.
Your California Privacy Rights
We give users who are California residents the following information upon their request: (1) the types of personal information we share with third parties for the third party's marketing purposes, and (2) the identities of the third parties with whom we have shared this information during the immediately preceding calendar year.
If you are a California resident, and would like to make such a request, please submit your request via E-mail to hello@volafinance.com.
Governing Law
If disputes arise, the laws of New York, disregarding its conflict-of-law principles, will control interpretation of this privacy policy.
Privacy Questions
If you have any questions or concerns about VOLA’s Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us. You can always contact us by phone at the e-mail address hello@volafinance.com
Changes to Privacy Policy
We may update our Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.
Text Messaging Policy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Vola Finance offers our customers the option to verify their accounts and receive important messages using text messages. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to cancel. Carriers are not liable for any delays or undelivered messages.